Privacy
Effective date: November 12, 2026
This page says what CustomerReady collects, why, who else handles it, how long we keep it, and how to ask us to delete it.
CustomerReady is operated by The North Consulting LLC, 2222 West Grand River Avenue STE A, Okemos, MI 48864. You can reach us at support@customerready.app or 734-987-6199.
The short version
- We collect what you type into our forms, what you send us, and what we need to bill you.
- We do not sell your information. We do not use it for ads.
- We never share your mobile number or your agreement to get texts for anyone's marketing.
- Our pages load no ads. They use Vercel Web Analytics to count visits. It sets no cookies and gives us nothing that identifies you.
- The business sites we build load no analytics and no tracking scripts.
- Your card number goes to Stripe. We never see it.
- Ask us to delete your information and we will, except for records we need to keep for legal, security, billing, consent, suppression or operational reasons.
What we collect, and why
When you send us the form at /start
We keep what you type: your business name, trade, website, your name, email, business phone, whether it takes texts, main city and state, towns, services, hours, whether you take emergency calls, license number and your note, that you agreed we may email you, and the time you sent it. We use it to reply to you and to build your site. Nothing else.
To stop the form being flooded, we count requests per hour from each network address and each email. Our server log keeps only the time.
When we build a preview for a business that did not ask
We sometimes build a sample site for a local business before anyone there has asked. We build it from facts on the business's own website and from public records. We take facts, like services and hours, not anyone's writing. We never build it from Google Maps.
We may publish that preview on a customerready.app address, before anyone at the business talks to us. The site says the business has not reviewed it, and search engines are told not to list it. If the business asks us to take it down, we aim to do that within 5 business days of confirming the request is from the business. If nobody claims it, we may delete it when the preview is no longer needed. We keep a short record that we deleted it, and we may keep the business's name and address on our list of businesses we might contact.
If the business's own website names a person, like the owner, that name can be one of the facts.
When you claim a site and sign in
We keep your email address, and a record of which business you claimed and when. There are no passwords. We email you a sign-in link that works once and expires in 15 minutes. When you use it, we set a cookie that keeps you signed in for up to 30 days.
When you check the facts on your site
We keep the facts you confirm, and a record of who confirmed each one and when. Until you confirm them, the facts on your site are ones we gathered from your business's own website, public registries and our own research.
If you tell us a fact is wrong, we keep your report: which facts you picked, your note, the account that sent it, and when. We use it only to check and correct the facts about your business. Your note itself is never shown on your site.
If you look your business up by name in our confirm step, we send the name you type to Google to find your listing. We keep only the ID Google gives the listing, not the rest of what Google shows you. Google's privacy policy covers that lookup.
When you pay
Stripe handles your card. You enter it on Stripe's page, and we never see or store the card number. We keep your plan, the dates it started, renews or ended, the amounts you paid, and the IDs Stripe gives your account and your payments. If you update your card, you do that on a Stripe page too.
When you pay, we keep a record that you agreed to our Terms: the checkout it was part of, the time, and the date of the Terms you were shown.
When you send us photos
We keep the photos you send, resized and cropped to fit your site. We remove the location data from every photo before we keep it. They are stored privately and shown only on your website and its private preview. Ask, and we take any photo down.
We also keep a record of your permission: the exact words you agreed to, their version, and when.
Email we send you
We send you email about your own account: sign-in links, a note when you cancel, notes about changes to your site, and receipts once we send them. If you reply, your reply goes to an inbox we read.
Email about our service, if you have not signed up
We may email a business once to show it a preview we built. That email comes from a separate system on a separate address. Every one has a link to stop them. When you use it, we add your email address to a do-not-email list, with the reason and the date, and we never email that address again.
We keep that list for good, even if you ask us to delete everything else. Deleting it would put you back on our list.
Texts and calls
This section covers the texts CustomerReady sends you and the phone numbers on our sites.
If you have a Growth or Command plan and turn on text alerts in your account, CustomerReady texts you about your own business: a missed call to your site's number, a new text from a customer, and a new request from your site. We text only the mobile number you give us, and only after you tick the box that asks.
How often: it depends on how many calls and messages your business gets. Up to 20 texts a day.
Msg & data rates may apply.
Reply HELP for help. Reply STOP to opt out. STOP stops all texts from us. You can also turn them off in your account or by writing to support@customerready.app. We send one text to confirm you are opted out, and nothing after it.
We keep a record of when you agreed, the exact words you agreed to, and when you opted out.
If your plan includes a phone number for your site, we keep a log of calls to it: the time, how long, the caller's number, and whether it was answered. Calls are not recorded unless you turn recording on, and then the caller hears a notice first.
Cookies
We use four cookies. None is used for ads or tracking.
| Cookie | What it does | How long |
|---|---|---|
nl_account_session | Keeps you signed in to your account | Up to 30 days |
nl_preview | Lets you see a private preview after you open its link | Up to 14 days |
nl_confirm_place | Remembers which business you picked while you check your facts | 30 minutes |
nl_ops_session | Signs in our own staff. You will not get this one | Up to 12 hours |
Who else handles your information
We use companies that help us run CustomerReady. Each gets only what it needs to do its job.
| Company | What it does for us |
|---|---|
| Supabase | Stores our database and your photos |
| Vercel | Hosts our website and your site |
| Vercel Web Analytics | Counts page views and referring sites on our own pages, in aggregate and with no cookies. Never on your site |
| Stripe | Takes card payments |
| Anthropic | Runs the AI that writes your site from confirmed facts |
| Finds your business listing when you look it up | |
| Sends our email, including sign-in links | |
| Email providers | Send email about your account and our service |
| Twilio | Runs the phone numbers on our sites, connects calls, and sends and receives texts |
We also use a free photo library for some photos on sites. We download those photos to our own storage, so the library never learns who visits your site.
We do not sell your information to anyone, and we do not share it for ads. We will share it if the law makes us.
We never share your mobile number, or your agreement to get texts, with any other company or affiliate for its marketing or promotions. The only companies that see them are the ones that deliver our texts and calls, listed above, and only to deliver them.
How long we keep it
| What | How long |
|---|---|
| A request from the home page form | 180 days from when you send it, unless you become a customer |
| A request from our start form | 180 days from when you send it, unless you become a customer |
| A preview nobody claimed | Until it is no longer needed |
| Your account and your site | Until you ask us to delete them |
| Sign-in sessions | Until they expire or you sign out |
| Photos you send | Until you ask us to take them down, or we turn them down in review |
| Payment records | As long as needed for tax, billing and business records |
| Your permission records, and our log of what we did for you | For good |
| The facts you confirmed, and who confirmed them | For good |
| Reports you sent us that a fact was wrong, and your note | For good |
| Call logs (time, length, caller number, answered or missed) | 2 years, or until you ask us to delete your account |
| Call recordings, only if you turned recording on | 90 days |
| Texts sent and received through your site's number | 2 years, or until you ask us to delete your account |
| Your agreement to get texts, and your opt-out | For good |
| The do-not-text list | For good |
| The do-not-email list | For good |
What you can ask us to do
Write to support@customerready.app and ask us to:
- send you a copy of what we hold about you
- fix something that is wrong
- delete your information
We answer as soon as we reasonably can. We delete everything except the records in the "for good" rows above and records we need to keep for legal, security, billing or operational reasons. We keep those because they prove what you agreed to or told us, or because they stop us emailing or texting you again.
How we protect it
Your information sits in private storage that only our servers can read. Sign-in and preview links are stored scrambled, not as the link itself. No security is perfect. If something goes wrong that affects you, we will tell you.
Children
CustomerReady is for businesses. It is not meant for anyone under 18.
Changes to this page
When we change this page, we change the date at the top. If a change affects how we use what we already hold, we will use the contact information we have for you.
Contact
The North Consulting LLC
2222 West Grand River Avenue STE A
Okemos, MI 48864
support@customerready.app
734-987-6199