Terms

Effective date: November 13, 2026

These are the terms for CustomerReady. They are the whole deal. Nobody here will call you, and no one can promise you something that is not written here.

CustomerReady is operated by The North Consulting LLC, 2222 West Grand River Avenue STE A, Okemos, MI 48864. You can reach us at support@customerready.app or 734-987-6199. "You" means the business that signs up, and the person who signs up for it.

1. What you get today

Foundation, Growth and Command are all for sale today. Foundation is $149 a month, Growth is $299 a month, and Command is $549 a month.

When you pay for Foundation, you get:

• A website written from facts you confirm.
• Hosting for that site, with a secure connection.
• Your site and your writing sent to you when you ask.

When you pay for Growth, you get everything in Foundation, plus more pages and more changes each month.

When you pay for Command, our largest plan, you get everything in Growth, plus more pages and more changes each month.

Each plan's card on our website lists how many pages it includes and how many changes we make for you.

Before you pay, your site's preview is at a private link. Only people with the link can see it.

We may also publish your site on a customerready.app address, before anyone talks to you. The site says you have not reviewed it, and search engines are told not to list it. If you ask us to take it down, we aim to do that within 5 business days of confirming the request is from your business.

If we published your site before you paid, the note saying you have not reviewed it comes off. Nothing new goes public until you look it over and confirm.

Some things are not built yet. Our website lists them under "Coming, not included yet." You are not paying for anything on a Coming line. We add it to your plan only when it is built, and we tell you when that happens.

Quote requests from your site

When quote requests are built, people will be able to send you a request through your site's form. You will collect those requests. We will run the form and deliver them to you.

You will use each request only to reply to that person about what they asked.

You will not call, text or email them to sell or market anything else unless they agree to it separately.

You will not sell a request or share it with another business.

When you reply by phone or text, you will follow the laws that cover calls and texts.

We will delete requests on the schedule in your site's privacy notice. You will be responsible for the copies we email you.

Texts and calls through your site's number follow section 14.

2. Price and billing

There is no setup fee. You pay by card, on a page run by Stripe. We charge your card once a month.

Prices do not include taxes unless checkout says they are included.

If we change a price, we email you before it applies to you. You can cancel before then.

3. A Google Business Profile is free

A Google Business Profile is free to create and manage yourself. This fee is for the site, the writing, and the hosting, not for the profile itself.

We are not Google, and we are not a Google partner. Your Google profile stays yours. We never ask to own it. If we ever work on it for you, we do it as your manager, only with your permission for that specific work, and we tell you within 48 hours of any change we make.

4. No promises about results

We do not promise rankings, calls, clicks or customers. Nobody can honestly promise those, and we have no customer results to show you yet.

5. Your facts

We build your site only from facts you confirm. You are responsible for those facts being true. That includes any license number, insurance, certification or price you give us. If you tell us a fact is wrong, we fix it.

We may refuse to publish a fact we think is false or that would break the law.

Offers you post. An offer, amount or coupon you type in your account shows on your site in your words. You are responsible for it being true, for any regular price an amount off is measured from, and for honoring it for every customer through its last day. We may refuse an offer or take it down.

6. Photos you send us

Every photo you send us stays yours. When you send one, you give us permission to keep copies, sized and cropped to fit, and show them on your website and its private preview. Nowhere else. Ask, and we take any photo down.

Only send photos you took or have the right to share. Anyone you can recognize in a photo has to be OK with being on your site.

We look at every photo before it goes on your site, and we may not use all of them.

7. What is yours

The site and the writing are yours. Ask and we export them to you.

If we register a domain for you, it goes in your name, not ours. If you bring your own, it stays where it is. We never hold it.

Some photos on your site may come from a free photo library, and not from you. Those are not yours or ours. We will tell you which ones they are.

Our software, our designs and our tools stay ours. You may keep using the design of your own site after you leave, as part of your export.

8. Canceling

Cancel from your account page, any time. No fee, no notice period. You are not charged again. Your plan and your site stay up until the end of the period you already paid for, then your site comes down.

If you change to a lower plan, we do not refund any part of a month you already paid for. The unused amount becomes a credit on your account and is used on later bills. There is no money-back guarantee.

9. If a payment fails

If a charge fails, Stripe tries again for about 2 weeks. Your site stays up while it does. Update your card from your account page to stop the retries. If the last try fails, your plan ends and your site comes down.

10. Things you agree not to do

• Do not ask us to publish anything false, or anything that breaks the law.
• Do not send photos you do not have the right to share.
• Do not use CustomerReady for a business that is against the law where you work.
• Do not try to get into anyone else's account or site.

If you do, we may stop work on your site, take it down, or close your account. If we close it for this reason, we will tell you what happens to the current month.

11. Our part

We host your site and keep it running as well as we can. We do not promise it will never go down.

12. Changes to these terms

If we change these terms, we change the date at the top and email you before the change applies to you. If you do not agree, you can cancel before then.

13. The law that applies

These terms are governed by the laws of Michigan.

14. Texts and calls

This section applies if you use text alerts or texts from your site's number.

Alerts to you. If you turn on text alerts, CustomerReady texts you about missed calls, new texts and new requests for your business. Up to 20 texts a day. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out. Help is also at support@customerready.app. Carriers are not liable for delayed or undelivered messages. You do not have to turn on texts to buy any plan.

Texts to your customers. If your plan texts your customers from your site's number, those texts go out in your business's name, and you agree that:

• You text a customer only about the request they made, unless they agree in writing to anything else.
• You do not send marketing or promotions from your site's number.
• You do not turn off or work around STOP. Once someone opts out, nobody texts them from that number again.
• You give us your business's correct legal name, tax ID and contact details so we can register your number with the carriers, and you tell us when they change.
• You follow the laws that cover calls and texts where you and your customers are.

What we do. Before your number sends texts, we register your business with the carriers, keep a record of each customer's agreement and opt-out, and block texts to anyone who opted out. We can pause texts from your number if a carrier asks or if these rules are broken.

How we handle mobile numbers and agreements to get texts is on our Privacy page at customerready.app/privacy, under "Texts and calls".

15. Contact

The North Consulting LLC
2222 West Grand River Avenue STE A
Okemos, MI 48864
support@customerready.app
734-987-6199